Cookie Policy

Learn about how we use cookies and similar technologies to improve your experience on AuditGuardX.

Last updated: January 27, 2025

Table of Contents

What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit our website. They are widely used to make websites work more efficiently and provide a better user experience.

Cookies allow us to recognize your device and store information about your preferences or past actions on our website.

Similar Technologies

In addition to cookies, we may use similar technologies such as:

  • Local Storage: Stores data locally on your device
  • Session Storage: Temporarily stores data for your session
  • Pixels and Beacons: Small images that help us understand usage
  • SDK and APIs: Software tools for mobile applications

How We Use Cookies

We use cookies and similar technologies for several purposes:

Essential Operations

  • Maintaining your login session
  • Remembering your preferences and settings
  • Ensuring the security of our platform
  • Providing core platform functionality

Performance and Analytics

  • Understanding how users interact with our platform
  • Analyzing usage patterns and trends
  • Identifying and fixing technical issues
  • Improving platform performance and speed

User Experience

  • Personalizing your experience
  • Remembering your dashboard layout preferences
  • Providing relevant recommendations
  • Streamlining navigation and workflows

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function properly and cannot be disabled.

Cookie Name Purpose Duration
session_id Maintains your login session Session
csrf_token Security protection against attacks Session
auth_token User authentication 30 days

Performance Cookies

These cookies help us understand how users interact with our website and improve performance.

Cookie Name Purpose Duration
_analytics_session Tracks user interactions for analytics 2 years
performance_metrics Measures page load times and errors 1 year

Functional Cookies

These cookies enable enhanced functionality and personalization.

Cookie Name Purpose Duration
user_preferences Remembers your dashboard settings 1 year
theme_preference Saves your preferred theme 6 months
language_setting Remembers your language choice 1 year

Targeting/Advertising Cookies

These cookies are used to deliver relevant marketing content (only on our marketing pages).

Cookie Name Purpose Duration
marketing_visitor Tracks marketing campaign effectiveness 90 days
conversion_tracking Measures conversion from ads 30 days

Third-Party Cookies and Services

We use several third-party services that may set their own cookies on your device:

Analytics Services

Google Analytics

We use Google Analytics to understand how users interact with our website. Google Analytics sets cookies to track user behavior and generate usage reports.

Mixpanel

We use Mixpanel for product analytics to understand user engagement and improve our platform.

Support and Communication

Intercom

We use Intercom for customer support chat and communication.

SendGrid

We use SendGrid for email delivery and tracking.

Payment Processing

Stripe

We use Stripe for secure payment processing. Stripe may set cookies during the payment process.

Managing Your Cookie Preferences

Browser Settings

You can control and manage cookies through your browser settings. Here's how to manage cookies in popular browsers:

Chrome

Settings → Privacy and Security → Site Settings → Cookies

Firefox

Preferences → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and Site Permissions → Cookies

Platform Settings

You can also manage certain cookie preferences through your AuditGuardX account settings:

  • Analytics and tracking preferences
  • Marketing communication preferences
  • Functional cookie settings
Note: Disabling essential cookies may affect the functionality of our platform. Some features may not work properly if you disable all cookies.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you through our platform or email
  • Request renewed consent where required by law
  • Provide clear information about what has changed

We encourage you to review this policy periodically to stay informed about our cookie practices.

Questions About Cookies?

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Privacy Team

Email: privacy@auditguardx.com
Subject: Cookie Policy Inquiry

General Support

Email: support@auditguardx.com
Chat: Available in your dashboard

Mailing Address

AuditGuardX (Privacy Team)
2510 Ouellette Ave,
Windsor, ON N8X 1L7
Canada