Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 27, 2025
Table of Contents
Overview
AuditGuardX ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our compliance platform and related services.
By using AuditGuardX, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
- We collect only the information necessary to provide our services
- Your documents and data are never used to train our AI models
- We implement enterprise-grade security measures
- You have full control over your data
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, company name, job title
- Contact Information: Phone number, mailing address
- Billing Information: Payment method details (processed securely by our payment providers)
- Profile Information: Profile photo, preferences, settings
Document and Content Data
When you use our services, we collect:
- Uploaded Documents: Files you submit for compliance analysis
- Analysis Results: Compliance scores, findings, and recommendations
- User Communications: Messages sent through our platform
- Custom Configurations: Compliance frameworks, organizational settings
Usage Information
We automatically collect certain information about your use of our services:
- Technical Data: IP address, browser type, device information
- Usage Analytics: Pages visited, features used, time spent
- Performance Data: Error logs, performance metrics
- Cookies: See our Cookie Policy for details
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- Provide compliance analysis and recommendations
- Process and analyze your documents
- Generate reports and insights
- Maintain and improve our AI algorithms
Account Management
- Create and manage your account
- Process payments and billing
- Provide customer support
- Send important service notifications
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Monitor and ensure platform security
- Troubleshoot technical issues
Legal and Compliance
- Comply with legal obligations
- Protect our rights and property
- Investigate and prevent fraud
- Enforce our terms of service
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Multi-factor authentication and role-based access
- Network Security: Firewalls, intrusion detection, and monitoring
- Regular Audits: SOC 2 Type II compliance and security assessments
Operational Safeguards
- Employee background checks and security training
- Principle of least privilege access
- Regular security awareness training
- Incident response procedures
Physical Safeguards
- Secure data centers with 24/7 monitoring
- Biometric access controls
- Environmental monitoring and controls
- Redundant power and connectivity
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active and for 90 days after account closure
- Document Data: Retained according to your settings or until deletion request
- Usage Data: Aggregated analytics retained for up to 2 years
- Legal Requirements: Some data may be retained longer to comply with legal obligations
You can request deletion of your data at any time through your account settings or by contacting us.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- Receive information about how we process your data
Correction and Updates
- Correct inaccurate or incomplete information
- Update your account and profile information
- Modify your privacy preferences
Deletion and Restriction
- Request deletion of your personal information
- Restrict the processing of your data
- Object to certain types of processing
Exercising Your Rights
To exercise these rights, contact us at privacy@auditguardx.com or through your account settings. We will respond to your request within 30 days.
International Data Transfers
AuditGuardX operates globally and may transfer your information to countries outside your home country. We ensure appropriate safeguards are in place:
- Adequacy Decisions: Transfers to countries with adequate protection
- Standard Contractual Clauses: EU-approved data transfer mechanisms
- Binding Corporate Rules: Internal data protection standards
- Your Consent: Where legally required
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Post the updated policy on our website
- Update the "Last updated" date at the top
- Notify you of significant changes via email or platform notification
- Provide a summary of key changes
Your continued use of AuditGuardX after policy changes indicates your acceptance of the updated terms.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
General Privacy Inquiries
Email: privacy@auditguardx.com
Phone: +1 (416) 827-5060
Data Protection Officer
Email: dpo@auditguardx.com
For EU/UK residents
Mailing Address
AuditGuardX (Privacy Team)
2510 Ouellette Ave,
Windsor, ON N8X 1L7
Canada